Frequently Asked Questions

Customer FAQ2020-12-14T16:02:33+00:00
How do I start a Chat or a Video Call with the Salesperson?2020-12-15T15:57:57+00:00

As a Customer, you can have a video call with a Salesperson in the following way:

  • Select the Salesperson of your choice
  • Visit their profile and on the right side of their profile, you will see a message button
  • If you are not logged in, you will see the “Log In To Start Live Chat With Me” button
  • Click on it and you will be taken to a login page. If you are a returning customer, enter your credentials & login, you will be redirected to the Salesperson’s profile.
  • If you are a new client and do not have a login, click on “New Customer” to register, and then select your Salesperson
  • When you are logged in, you will see the “Start Live Chat With Me” button
  • Click the button and start a chat & ask your Salesperson to start a video call
  • The Salesperson will send you a link for the video call in the chat and you can just click on the link and will be entered into a video call room
  • The Salesperson will join you in the video call
  • Once the call is ended you can close the video call tab and start a chat again with the Salesperson
How do I upload my vehicle images for appraisal?2020-12-15T16:03:45+00:00

Once you are logged in, you can create albums and add pictures for appraisal.

Steps to follow:

  • Click on the Albums button, the page will reload
  • Scroll down and you will see any previous albums you have created.
  • To add a new album, click on the New Album button

  • Add  the album title (Vehicle Images) & click on the Add Photos button

  • From your local computer screen, select the picture(s) you want to add, then click the Open/ Select button and Click Add

  • Your picture(s) are added to the album, and you can click on the album name to view the pictures.

To add pictures to an already created album:

  • Click on the album

  •  Click on the icon on the right side of the Album section & click on Edit Album.

  • Click on the Add Photos button and select the picture(s) to upload and then click the Update button

  • Your picture(s) are added to the album

How do I book a 1-click test drive?2020-12-15T16:05:42+00:00

As a Customer, you will be able to request to book a test drive with just 1-Click (we don’t want to give our clients a job):

  • You need to be logged in to your account to request a test drive.
  • Visit the Salesperson’s profile of your choice and then click on the 1-Click Test Drive button.

  • Once you click the button, the Salesperson will be notified of the test drive request.
  • The Salesperson will send you a message within a few minutes. Keep an eye on the notification bell; even if you are busy, you will still receive an email alert for a message on your profile.

How do I add & edit reviews on Reviews tab?2020-12-18T18:04:50+00:00

Once you are logged in, you can add, edit or remove reviews:

If you want to give a review to a Salesperson:

  • Visit that Salesperson’s profile
  • Click on the Review button,
  • Scroll down and you will see the Review section
  • To add a new review, click on the Write a review button

  • Click on the star to give your rating, add a title for your review in the Enter subject placeholder, add your review in the Enter your review section and click on the Submit Review button.

  • Your review will be added to that Salesperson’s Review section. You can Edit or Remove only the review that was added by you.
  • You can Click on Report if you find someone added an inappropriate review and the review will be reviewed by the admin.

How do I add images to my Album tab?2020-12-10T21:26:47+00:00

Once you are logged in, this is where you can create albums and add pictures to them.

Steps to follow:

  • Click on the Albums button, the page will reload
  • Scroll down and now you can see all your previous Albums
  • To add a new album click on the New Album button

  • Add  the album title, album cover and click on the Add Photos button

  • From your local computer screen select the picture you want to add, then click the Open/ Select button and Click Add

  • Then your picture was added to the album, and you can click on the album name to view the pictures.

To add pictures to an already created album, follow this:

  • Click on the album

  •  Click on the icon on the right side of the Album section & click on Edit Album.

  • Click on the Add Photos button and select the picture to upload and then click the Update button

  • Now you can see that your picture is added to the album

How do I use my Chats tab?2020-12-15T16:13:09+00:00

Once you are logged in, you can see all your chats:

Steps to follow:

  • Click on the Chats button, the page will reload
  • Scroll down and you can see all your previous chats and any new chats

  • You can click on the name of the person in your chat list and send messages.
  • On the top right side of the chatbox, you can Download or Delete a conversation. You can also block a user from sending you messages anymore.
  • To save all your chats to your computer for your record, on the bottom left side of the chatbox, you can click the Download Chat History button.
  • To start a new chat with a Salesperson for the first time, visit the Salesperson’s profile and click on the Message button on the right side of that Salesperson’s profile.

  •  If you are not logged in, you will see the Login button in place of the Message button.

  • Once you have logged in, it will redirect you back to the Salesperson’s profile page and then you can click “Start a Live Chat” to start a chat.

How do I update my About tab?2020-12-15T16:16:03+00:00

When you log in to your account, you will be redirected to your profile page, where you can edit your profile:

Steps to follow:

  • Click on the icon on the right side of your profile
  • Click on Edit Profile, the page will reload
  • Scroll down and you can add/edit:
  • Biography – Add something about yourself
  • Welcome to my profile –  Add a link to your intro video hosted on YouTube(simply copy the video URL/link and paste it here)
  • Similarly, add any information you’d like in the given sections
  • Add links to your social media profiles for Facebook, Twitter, Instagram, Linkedin
  • Lastly, click on the Update Profile button, the page will reload with the updated info.

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