Now that the world is familiar with video communications, the way businesses and individuals communicate and connect will be forever changed. – Eric S Yuan: Founder and CEO, Zoom
If we can move past decades of orthodoxy about 9-to-5, office-centric work, there’s an opportunity to retain the best parts of office culture while freeing ourselves from bad habits and inefficient processes, from ineffective meetings to unnecessary bureaucracy. Every leader believes they can do better, and things can move faster: this is their chance. – Stewart Butterfield: CEO and co-founder, Slack
One of the biggest effects of the pandemic has been to illuminate the utter lack of voice and influence most people have in their workplace – Anna Stansbury: Inequality & Social Policy Scholar, Harvard University
Enterprises adopting this new way of working – “virtual-first” – have these characteristics: One, the workplace is distributed across home, office and satellite offices. -Diane Coyle: Co-Director, Bennett Institute for Public Policy, University of Cambridge
The opportunity is there to provide more personalized service to your customers that get them more engaged and sticky with your brand, says Sidoli. -Forbes
COVID has forced companies to reevaluate how contact centers are leveraged, how employees deliver relevant customer experiences, where they work, and how digital channels can be used to support business continuity through the crisis and beyond. -Accenture Interactive
Given these pros and cons, organizations have to rethink their working arrangements. This re-calibration will eventually settle on a sustainable new normal, likely a hybrid workforce and distributed workplace. – Indranil Roy: Executive Director, Human Capital practice, Deloitte Consulting
There is unprecedented confusion on what, where and how to buy things—customers are concerned about who to buy from, if they’re paying a fair price or even if they’ll be able to find the essentials they need.
New consumers digitally engaging with your brand will bring about a different set of expectations and new opportunities to build trust and relevance. -Accenture Interactive
There is unprecedented confusion on what, where and how to buy things—customers are concerned about who to buy from if they’re paying a fair price or even if they’ll be able to find the essentials they need.